Care + Safety

Candle Care + Safety

To optimize The Empathy Crate burning experience, the following guidelines are recommended:

  1. Always keep your candles in a cool, dark and dry place.

  2. When lighting the candle for the first time, burn until the wax melts across the entire surface to the sides of the glass. This prevents tunneling and allows the candle to create an even burn for the life of the candle. It may take 3-4 hours to achieve a full wax pool.

  3. Trim your wick before each burn to promote an even burn, steady flame and limit sooting or mushrooming of the wick. There is very little soot with our soy wax candles in comparison to paraffin candles, where sooting can appear with candles that have burned longer than the 4 hour recommendation.

  4. Keep the candle wax free of wick trims, matches or other debris at all times. Never leave a burning candle on or near anything that can catch fire such as furniture, drapes, books, paper, or other flammable material.

  5. Keep your candle out of drafts so that you increase burn time, prevent uneven burning, smoking, diminished scent throw and accidental fire.

  6. To maximize scent throw, keep the candle in an enclosed area with no open windows or doors for 30 minutes before entering. Likewise, don’t burn too many candles in small room or in a tight home where the space is not well ventilated.

  7. Avoid placing your candle where they will be exposed to direct sunlight or harsh indoor lighting.

  8. Never leave a candle unattended around children, pets or drafts. Allow the candle to cool completely before handling. Extinguish your candle before leaving home or going to sleep.

  9. Never burn a candle all the way down once the wick tab can be seen. Extinguish the flame if it comes too close to the container. Failure to extinguish the flame can be dangerous resulting in shattered glass from overheated container.

  10. Replace the cap to your candle after it’s cooled from a burn to help keep the cold throw and keep dust from collecting on the top of your candle. Dust can be a fire hazard.

If you have any questions about candle care that you were unable to find here, please email for assistance.